Privacy Policy x9gaming

1. Introduction and Scope of This Policy

x9gaming is an online gambling platform operating under international licensing, offering slots, live casino, sports betting and e-sports wagering services to players in Malaysia. This Privacy Policy is a legally binding agreement between x9gaming ("we", "platform") and every individual who registers for or uses our services ("you", "user", "player").

This policy applies to all personal information we collect through the x9gaming website, mobile applications, electronic communications and any other service channels operated by x9gaming. By registering an account or continuing to use our platform, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy.

x9gaming services are restricted to individuals aged 21 and above only. If you have not reached this age requirement, you are not permitted to register for or use any part of our platform.

2. Personal Information We Collect

In operating the platform and fulfilling our licensing obligations, x9gaming collects various categories of personal information. This collection is done directly from you during the registration and usage process, as well as automatically through the technologies used in our platform.

Information You Provide Directly

• Full name as shown on your official identification document (MyKad or passport)
• Date of birth, to verify eligibility of 21 years of age and above
• Identity card number (MyKad) or passport number
• A valid and active email address
• Mobile phone number for two-factor verification
• Current residential address in Malaysia
• E-wallet account information (Touch 'n Go eWallet, ShopeePay), bank account (for FPX transactions) or crypto wallet address (USDT, BTC, ETH)
• Supporting documents for the KYC verification process when required

Information Collected Automatically

• IP address, device type and operating system used
• Web browser and its version
• Session log data including login time, session duration and game activity
• Deposit and withdrawal transaction records
• Game preferences and betting records
• General geographic location information based on IP address
• Cookie data and similar tracking technologies

3. Purpose of Personal Data Use

x9gaming uses the personal information collected solely for legitimate and necessary purposes in operating the platform. We do not process your data beyond what is required for the following purposes:

Account Operations and Management

Registration information is used to create and manage your player account at x9gaming, including the identity verification process, password recovery and account profile updates. This covers all interactions through the x9gaming Login page.

Financial Transaction Processing

Payment data is required to process deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto, as well as to handle withdrawals to your account. The minimum deposit is RM20 and the minimum withdrawal is RM50, with withdrawal processing times between 5 and 30 minutes.

Fraud Prevention and KYC Compliance

As a platform operating under international licensing, x9gaming is required to implement strict Know Your Customer (KYC) procedures. Personal data is used to identify players, prevent money laundering, detect fraudulent activity and ensure the platform is only used by individuals who are legally eligible.

Service Communications

We use email addresses and mobile phone numbers to deliver important account-related information, transaction notifications, security updates and bonus information. Our 24/7 customer support communications via live chat and email also rely on the contact information you provide.

Service Improvement

Aggregated usage data (without individual identifying information) helps us understand how players interact with the x9gaming platform, allowing us to improve the user experience and enhance our services over time.

4. Information Sharing and Disclosure

x9gaming does not sell, rent or trade player personal information to any third party for commercial purposes. Your personal information is only shared in the limited circumstances set out below:

• Payment Processors: Information required to complete deposit and withdrawal transactions is shared with the relevant payment processors, subject to their own privacy policies and security standards.
• Game Providers: Usernames and basic session data may be shared with third-party game providers (such as PG Soft, Pragmatic Play and JILI) in order to run games properly.
• Regulatory Bodies: x9gaming is required to submit certain information to international licensing authorities when required under the terms of our licence.
• Legal Requirements: Information may be disclosed to the relevant legal authorities when ordered by a court of competent jurisdiction or an authorised law enforcement agency.
• Technical Service Providers: Some information may need to be shared with technical infrastructure providers and cybersecurity service providers that help us operate the platform securely.

In all cases of information sharing, x9gaming ensures that the receiving party is bound by confidentiality and data protection obligations equivalent to our own standards.

5. Data Security and Protection Measures

x9gaming continuously invests in cybersecurity infrastructure to ensure that player personal data is protected to the highest level. The technical and organisational measures we implement include:

• Data encryption during transmission using the latest version of the TLS (Transport Layer Security) protocol
• Encryption of data stored in databases using industry-standard encryption algorithms
• Multi-layer access controls with two-factor authentication for staff accounts
• 24/7 security monitoring and intrusion detection systems
• Regular security audits by independent third-party firms
• Data security awareness training for all x9gaming staff
• A comprehensive incident response plan to manage any data breach that may occur

6. Your Rights Regarding Personal Data

As the owner of your personal data, x9gaming recognises and respects the following rights you hold. You may exercise any of these rights by contacting our support team:

To exercise any of the above rights, please contact the x9gaming customer support team via live chat or our support email. We will endeavour to process each request within a reasonable timeframe and will notify you if there is any delay or valid obstacle.

7. Cookies and Tracking Technologies

x9gaming uses cookies and similar tracking technologies to improve the functionality of the platform and provide a better experience for players. Cookies are small text files stored on your device when you visit our website.

Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login session verification and security. Without these cookies, the platform cannot function properly.
• Performance Cookies: Collect information on how players use the platform to help us identify technical issues and improve website performance.
• Functional Cookies: Save your preferences such as language, display settings and login information for ease of reuse.
• Analytics Cookies: Used to understand aggregated usage patterns for the purpose of service improvement.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the x9gaming platform. For a full, uninterrupted experience, we recommend allowing cookies on your device while using our platform.

8. Cross-Border Data Transfers

As x9gaming operates under an international licence, some of your personal data may be stored or processed on servers located outside Malaysia. In all such cases, we ensure that such data transfers are carried out with adequate safeguards, including data processing agreements that comply with recognised international standards.

We only use service providers with a strong track record in data protection and information security, and that operate under legal frameworks providing a level of protection equivalent to the standards we adopt.

9. Data Retention and Deletion

x9gaming retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, as well as to comply with the legal obligations and licensing regulations binding our operations.

Generally, active account records are retained for the duration that the account remains active. Following account closure, certain data may still be retained for an additional period as required by applicable laws or licensing regulations — in particular, financial and transaction records for anti-money laundering and licensing audit purposes.

When personal data is no longer required, it will be deleted or anonymised securely using procedures that prevent unauthorised recovery.

10. Changes to This Privacy Policy

x9gaming reserves the right to update or amend this Privacy Policy from time to time in line with changes in operational practices, legal requirements, or service improvements. Any material changes will be communicated to registered players via email or in-platform notification before those changes take effect.

The effective date of the latest Privacy Policy will always be shown at the top of this document. We encourage you to review this Privacy Policy periodically. Continued use of the x9gaming platform after any changes take effect will be considered your acceptance of the updated terms.

11. Contact Us for Privacy Enquiries

If you have any questions, concerns or complaints regarding how x9gaming handles your personal data, or wish to exercise any of your data protection rights, please contact our customer support team, available 24/7:

• Live chat directly through the x9gaming platform — fast responses in Malay and English
• Email us at: [email protected]

Our support team will endeavour to respond to all privacy-related enquiries promptly. For requests requiring thorough review, such as data access requests or account deletion, we will require sufficient identity verification before processing the request to protect the security of your account.